Login Verification Process for ActiveCampaign Accounts

Understanding When You'll See This Verification

You will be asked to verify your login attempt if:

•  Multi-Factor Authentication (MFA) is not enabled on your user.
•  You are not logging in via Single Sign-On (SSO).
•  You did not select "Remember me for 45 days" during your last login. (If you did, our system will remember your device for that period.)
•  Our system identifies a potential login discrepancy, such as:
        •  Logging in from a new device
        •  Using a new browser
        •  Connecting from a different IP address

About the "Remember me for 45 days" option

Electing the "Remember me for 45 days" option lets you skip the login verification process for a 45-day period.

For your account security, avoid using this option when accessing your account from public, unprotected networks such as coffee shops, hotels, and airports.

Email Verification

The email verification will be sent to your login email address with the subject line:
"Your Verification Code." You should receive this email within a few moments of initiating the login process.

If you cannot find the verification code in your inbox…

•  Confirm that the email address displayed on the login screen is your correct ActiveCampaign login email and ensure there are no typos. If you cannot access the inbox associated with this email address, please work with your IT department to assist.
•  Check your spam or junk email folders. The verification email might have been filtered there.
•  Check other inbox tabs or folders (such as "Promotions" or "Social" in Gmail) as the email might have been categorized there.

If you received the email, but the verification code has expired…

If your email verification code has expired, click the "Resend code" option on your account login page to have a new code sent to your email address.

If you no longer have access to the email address associated with your user…

•  If you have already set up SMS verification: Click the "Verify Another Way" option on the login page to receive a verification code via SMS instead.
•  If you haven't set up SMS verification: You will need to work with another user in the Admin group to update your login email address. If you are the sole Admin on the account and no longer have access to your email, please work with your IT department to gain access to the email address associated with your account.

SMS Verification

Once you have completed a successful login email verification, we’ll present you with the option to use your phone for easier login if you have not done so already. Enter or confirm your phone number in the field provided and click the "Send code" button.

You’ll then receive an SMS message with the verification code. Re-enter the code into the field provided, then click "Verify." You can use your phone to log into your account from that point forward.

There are a few items to note when using this verification option:

•  The phone number must be able to receive text messages
•  The phone number entered will update the phone number on your user account. If you did not have a phone number on file, the phone number you entered will be saved and can be managed on the Settings > Account page

If you received the SMS, but the verification code has expired…

If your SMS verification code has expired, simply click the "Resend code" option on your account login page, and a new code will be sent to your phone number.

If you no longer have access to your phone to receive SMS…

If you can no longer access the phone number you used for SMS verification, click the "Verify Another Way" option on the login page to receive a verification code via email instead. Once you have successfully logged in, you can update your phone number on the Settings > Account page to use SMS verification again in the future.

Frequently Asked Questions

How will this work with users logging in using a VPN? Will they need to verify each time if the VPN changes the user’s IP address each day?

Users connecting through a standard VPN should not be required to verify their login on every attempt.

What if I receive a verification for a login that I did not attempt?

If you receive one of these notices and do not recognize the login attempt to your ActiveCampaign account, we recommend you immediately reset your password and report this activity to help@prospect2.com as soon as possible. While the email comes from our partner platform ActiveCampaign, you are a client of Prospect2 and we are your contact for anything related to your account. 

Can Prospect2 support help me change a user's login information?

No. For security reasons we do not edit, update, create or manage your users. You will need to work internally with your IT department or other team members at your organization to make any changes.

What are other ways to help prevent unauthorized access to my account?

Enable Multi-Factor Authentication (MFA): MFA provides an extra layer of security by requiring a second verification step beyond your password. MFA is available to be configured both within your ActiveCampaign account and Tessitura Integrated Dashboard. MFA in each dashboard can be enabled individually per user, or globally by your primary account admin/owner. MFA is available to all users and plans.

Utilize Single Sign-On (SSO): This feature is only available within ActiveCampaign accounts on the Enterprise plan. Leveraging SSO can streamline your login process and enhance security through your organization's identity provider. Similar to MFA, using SSO provides an additional layer of security that does not require the Unusual Login verification.