Troubleshooting: Tessi Custom Screen
The primary purpose of the Custom Screen is to provide Tessitura operators such as Box Office staff or Customer Service Representatives with key functions for helping patrons manage their digital communication preferences directly in Tessitura for any email address on a constituent record. Use this article to find the answers to common questions.
Why is the dropdown menu not functioning?
Why is the Custom Screen not displaying?
Why is the dropdown menu not functioning?
| There is a known Tessitura issue due to a Microsoft Windows bug caused by a design change in Internet Explorer 7. The information below is from the Tessitura support site, and also is noted on Microsoft's support site. You'll most likely need to have a technical staff member make this change to your system as fixing the problem requires editing the registry; do so carefully. Do not edit the Windows registry unless you are confident about doing so. |
Solution:WARNING:Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Microsoft, L2 Interactive and Tessitura cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Proceed at your own risk.The following instructions were published in a TechNote released with version 7.0 of Tessitura: Click Start, then Run, then enter “regedit” and click OK.Navigate to the following key:(on 32-bit Windows) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_USE_WINDOWEDSELECTCONTROL (on 64-bit Windows) HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_USE_WINDOWEDSELECTCONTROL Right-click in the right pane and click New, and then DWORD Value.Name the new key “tessitura.exe” and hit the enter key.Double-click the new key, and set the Value data field to the number 1, and click OK.Close the registry editor.Restart Tessitura and the dropdown items should be selectable. If you’re interested in more details on the problem, see Microsoft’s Knowledge Base. |
Why is the Custom Screen not displaying?
| In some instances, the Custom Screen may not function or appear as intended. In these cases, the screen will need to be configured as a Constituent Report. Follow the steps below to access the Custom Screen from the Constituent Reports menu. |
Solution:Add a row to T_CONSTITUENT_REPORT tableCustom Screen URL is the “D Object”. Security Equal = Constituent Profile'Prospect2' DescriptionDisplay in Browser is checkedLog out/Log inGo to Constituent RecordConstituents > Constituent Report > Prospect2 |